Human Behavior Change
See how a leading software provider for utility companies is using Voice Broadcast to change human behavior around energy consumption.
Voice Broadcast
Problem
A leading software service provider for many of the largest utility companies in the world needed help delivering customized voice messages to millions of consumers based on their energy consumption history. The goal – decrease wasteful energy consumption via customer education.
Voice Broadcast // Human Behavior Change
Solution
Shoutpoint delivered a secure file transfer protocol client and supporting services to create, deliver and monitor custom, spliced voice messages for their customers based on their energy consumption activities.
Voice Broadcast // Human Behavior Change
Result
The voice notifications delivered over our platform have helped reduce carbon dioxide pollution by 2% during peak hours alone and have resulted in a 7-9% customer satisfaction improvement.
Voice Broadcast // Human Behavior Change
Are You Ready?
Create a remarkable communication experience.