Shoutpoint’s IVR API gives you the tools to replace your old telephony hardware and move into the cloud with ease.
Ready to handle any bursts you have in traffic, regardless of the time of day.
Create menus, sub menus and sub menus of sub menus, etc.
Communicate projected wait times and give your customers callback options.
We support multiple languages.
Find a person or an office by name.
Update your IVR through simple phone commands.
Enable your IVR with outbound dialing.
Multivariable messages a-la ‘mail merge’.
Create audio files out of text, on the fly.
Stitch together your pre-recorded audio and combine it with TTS when necessary.
Create audio to run during specific times a day or during a particular season.
Generate audio to quickly post during different possible emergencies.
Don’t have access to the internet? You can manage your IVR through a simple telephone menu.
Record calls and for future analysis.
Plug in your own speech recognition service, or select one of the many we have worked with.
Seamlessly transfer customers to another menu, voice mail, conference or live person.
Allow customers to leave a voice mail with a particular division or office.
Take full control of the user experience by creating your own navigation via the keypad.
Create audio and a special menu to run while when are closed.
Don’t just tell customers how to get to your business, send them directions via SMS.
Integrate your IVR directly into your preferred software platforms and tools (ERP, CRM, SIS, etc.).
Leverage our suite of RESTful or SOAP APIs to build your IVR
We created our own Call Control Markup Language (CCML) to give our customers unprecedented controls to manage their communication flow.
Get stats and insights on the success of your IVR.
See how people are interacting with your IVR, real time
Get the raw data logs including phone numbers, user flow, connect times, error codes, etc.
See how legacy telecommunication hardware systems can be replaced.
Interactive Voice Response (IVR)