Last updated: June 28, 2021
We offer our services to businesses. As such, the information we collect and use for billing, sales and other communications with customers and prospective customers are intended for, and directed to, authorized employees of businesses. We do not solicit information from, or knowingly collect information about, any other individuals; including without limitation, children under the age of thirteen (13).
We collect certain information when people:
We do not collect information about a consumer’s online activities over time and across different websites when consumers use our website or Services; however certain third party services might do so. If you enable a “Do Not Track” signal on your browser, we do not have any feature established to respond to such request.
We collect information automatically when Visitors and Customers navigate the Website. We also obtain information when Visitors and Customers enter data on the Website (e.g., contact information for an inquiry, generate a sample call, to establish an account, etc.), and through Customers’ use of the Services.
B. Visitor Information
We also collect data that Visitors submit to us on our Website, in emails or other communications sent to us, or telephone messages left with us. For example, we provide contact information, including a toll free number and email address for Visitors to use. We collect Visitor contact data provided through those means (“Visitor Contact Information” which, together with Website Data, is referred to as “Visitor Information”). We may also offer options that allow a Visitor to perform a function like recording and sending a test message through our system, in which case we would obtain information such as the destination phone number and the voice recording of the sample message.
C. Customer Information
When Customers subscribe for one or more of our Services, they will be required to provide (i) certain contact information; including, without limitation: organization name, contact name, mailing address, email address, telephone number; and (ii) certain billing information, which may include one or more of the following: billing address, credit card information, banking information or other similar information reasonably necessary to authorize and apply payments (collectively, “Customer Information”).
D. Service Information
We provide various telecommunications related services and applications through our proprietary software. In order to utilize the various Services, Customers must login to our software and input certain information (all such information being input or automatically logged in conjunction with the use of the Services being “Service Information”). For example, if a Customer desires to send an emergency notification through our Service, the Customer must input, and we will retain logs of, the call data (the ANI for the call, the recipient phone number, the size and time of message, message voice file, and other transactional data).
E. Personally Identifiable Information
Visitor Contact Information, Customer Information and Service Information may contain “Personally Identifiable Information.” “Personally Identifiable Information” generally means information about a consumer collected online and maintained by the operator in an accessible form, which enables the physical or online contacting of a specific individual.
F. Aggregate Information
Aggregate Information is data from numerous groups of Visitors, Customers and/or others that is combined to provide statistically meaningful information without identifying any specific person or user.
B. Customer Information
We use Customer Information for billing purposes and other purposes directly related to our provision and support of Services to such Customer. We typically obtain a billing contact and a technical contact and direct communications to the appropriate party under the circumstances.
We may use Customer Information for marketing purposes. For example, we may use information you provide to contact you concerning your interest in our new or existing Services or to send you information regarding us and our “Affiliated Entities” (as described below); including, without limitation, information about promotions or special events. If contacted for marketing purposes, Customers will have the option to opt out of future marketing communications. We will not use or disclose Customer billing or financial information for marketing purposes.
C. Service Information
We use Service information to (i) perform the Services Customer has subscribed for, (ii) to troubleshoot and provide customer support to our Customers, (iii) provide a record of the Services provided (i.e., log files) for the Customer’s access, and (iv) to comply with applicable laws, regulations and industry standards (e.g., retain call detail records for a prescribed period of time). We retain the foregoing information for the time period we determine, in our sole discretion, is appropriate under the circumstances and otherwise in accordance with our Document Retention Policy.
D. Aggregate Information
Because Aggregate Information is by its nature anonymous and not Personally Identifiable Information, we may use it in any manner, including sharing it with Affiliated Entities and third parties.
We do not share or disclose any of your Personally Identifiable Information except as described below.
B. Agents and Consultants
We periodically use third party vendors to perform certain services to support our business. Examples of third party services may include; without limitation, network security analysis, marketing, transcription services, external database providers, third party hosted software applications and other services. When we contract with third party vendors to perform services, we only provide them with access to the Personally Identifiable Information that they reasonably need to perform their services, and they are also bound by confidentiality and nondisclosure obligations.
C. Subpoenas and Other Exigent Circumstances
We may disclose Personally Identifiable Information to the extent (i) compelled by a subpoena, demand or court defend the rights or property of us or any third party, to prevent misuse of the Services, or to prevent the violation of any applicable law or regulation. If we are compelled to disclose any of your Personally Identifiable Information pursuant to provision (i) above, then we will use reasonable efforts to provide you with prior notice of that disclosure requirement if time permits, unless we are prohibited from doing so by the compelling authority.
D. Merger or Acquisition
We take precautions to protect your information from loss, misuse and unauthorized access. We follow generally accepted industry standards in order to protect your information, both during transmission and after received. However, no method of transmission over the Internet or manner of storage (whether physical or electronic) is perfectly secure. While we strive to protect your information, we cannot and do not guarantee its security.
Our employees and independent contractors are governed by confidentiality provisions that encompass, among other things, Personally Identifiable Information. We also have security controls in place to protect against the unauthorized access to Personally Identifiable Information. Such information is stored on one or more secure servers and is only accessible by a limited number of authorized employees who must use passwords to access the information. Passwords and financially sensitive information (e.g., credit card numbers) are encrypted before being transmitted. We also have a Document Retention Policy in place that provides for the destruction, deletion or disposal of Customer Information and Service Information when it is no longer required by law or reasonably required by us or our Customers for business operations.
In the event that you have provided Contact Information and/or provided Billing Information, you may correct or amend that information by editing your account profile or emailing us at [email protected]
Attn: Compliance and Privacy
5000 Birch Street, Suite 3000
Newport Beach, CA 92660